Privacy Policy & Terms of Service
Last updated:
Privacy Policy
At FlowSense AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use it.
Information We Collect
We collect the following types of information to provide you with the best possible experience:
1. Account Information
- Email Address: Used for account creation, authentication, and communication
- Display Name: Used to personalize your experience within the app
- User ID: A unique identifier associated with your account
2. Cycle and Health Data
- Period Dates: Start and end dates of your menstrual periods to track your cycle
- Cycle Length: The length of your menstrual cycle for prediction purposes
- Period Events: Symptoms, moods, and other events you log related to your cycle
- Event Metadata: Additional information you choose to provide about events
3. AI Chat Data
- Chat Messages: Your questions and our AI assistant's responses
- Message Metadata: Timestamps and other metadata associated with conversations
4. Predictions and Analytics
- Cycle Predictions: Predicted period dates, ovulation dates, and fertile windows
- Confidence Scores: Statistical confidence levels for predictions
- Prediction History: Historical prediction data to improve accuracy
5. Subscription Information
- Subscription Status: Information about your subscription plan and status
- Payment Provider Data: Information from RevenueCat, App Store, or Google Play
- Subscription Dates: Start and expiration dates of your subscription
6. Technical Information
- Timezone: Your device timezone for accurate date/time tracking
- Locale/Language: Your preferred language for app localization
- Device Information: Basic device information necessary for app functionality
Why We Collect This Information
🔮 Cycle Predictions
We use your cycle history and period data to generate accurate predictions about your future periods, ovulation dates, and fertile windows.
💬 AI Chat Functionality
Your chat messages and cycle data enable our AI assistant to provide personalized, context-aware responses to your questions.
📊 Insights and Analytics
We analyze your cycle patterns to provide insights about your cycle length, symptom frequency, and trends over time.
🔔 Notifications
We use your cycle data and timezone to send you timely reminders about upcoming periods and important cycle events.
💳 Subscription Management
We process subscription information to manage your account access, verify premium features, and handle billing.
🌐 Localization
We use your locale preferences to display the app in your preferred language and format dates/times correctly.
🔒 Security and Authentication
We use your email and account information to secure your account and verify your identity.
How We Protect Your Data
- Encryption: All data is encrypted in transit and at rest
- Row-Level Security: We use database-level security policies to ensure you can only access your own data
- Secure Authentication: We use industry-standard authentication methods to protect your account
- No Third-Party Sharing: We do not sell, rent, or share your personal data with third parties for marketing purposes
- Data Minimization: We only collect data that is necessary for the app's functionality
Your Rights
You have the right to:
- Access: Request a copy of all data we have about you
- Export: Download your data in JSON format through the app
- Delete: Request deletion of your account and all associated data
- Correction: Update or correct any inaccurate information
- Opt-out: Disable notifications or certain features at any time
Data Retention
We retain your data for as long as your account is active. If you delete your account, we will delete all associated data within 30 days, except where we are required to retain certain information for legal or regulatory purposes.
Children's Privacy
FlowSense AI is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Terms of Service
Acceptance of Terms
By accessing and using FlowSense AI, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use the app.
Use of the Service
FlowSense AI provides cycle tracking and prediction services. You agree to:
- Provide accurate and truthful information when using the app
- Use the app only for lawful purposes
- Not attempt to gain unauthorized access to the app or its systems
- Not share your account credentials with others
- Respect the intellectual property rights of FlowSense AI and PhixLab System Ltd
Medical Disclaimer
IMPORTANT: FlowSense AI is not a medical device and does not provide medical advice, diagnosis, or treatment. The predictions and insights provided by the app are for informational purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
The cycle predictions and fertility window estimates are based on statistical models and historical data patterns. They are not guaranteed to be accurate and should not be relied upon as the sole method of contraception or fertility planning.
Subscription and Payments
- Subscriptions are managed through third-party providers (App Store, Google Play, RevenueCat)
- Payment processing is handled by these third-party providers
- Subscription fees are charged according to the plan you select
- You can cancel your subscription at any time through your device's subscription settings
- Refunds are subject to the policies of the app store or payment provider
Intellectual Property
FlowSense AI and all related content, features, and functionality are owned by PhixLab System Ltd and are protected by international copyright, trademark, and other intellectual property laws.
Limitation of Liability
FlowSense AI and PhixLab System Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the app, including but not limited to any errors or omissions in the content, or any loss or damage of any kind incurred as a result of the use of the app.
Termination
We reserve the right to terminate or suspend your account and access to the app at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.
Governing Law
These Terms of Service shall be governed by and construed in accordance with applicable laws, without regard to its conflict of law provisions.
Contact Information
If you have any questions about these Terms of Service or Privacy Policy, please contact us:
PHIXLAB SYSTEMS LLC
Website: phixlab.com